Refund Policy
Last updated: Draft — not yet in effect
Draft for review. This page is a working draft prepared for Tailor Made Solutions and has not yet been reviewed by legal counsel. Items marked [to confirm] require business or legal confirmation before publication.
This policy describes how cancellations and refunds are generally handled for services provided by Tailor Made Solutions. The specific terms in your signed agreement always take priority over this general policy.
Consultations
Initial discovery consultations are [confirm: free or paid]. If a paid consultation is offered, cancellation and rescheduling terms will be stated at the time of booking [notice period].
Project-based work
Project fees are typically structured in phases or milestones. Deposits secure scheduling and cover initial planning work; deposit refundability: [confirm]. Work completed and approved prior to cancellation is non-refundable. Fees for work in progress at the time of cancellation will be calculated based on effort completed [confirm calculation method].
Recurring or retainer services
Recurring services may be cancelled with [notice period, e.g. 30 days] written notice. Fees for the current billing period are generally non-refundable.
Third-party costs
Amounts paid to third parties — including advertising platforms, software subscriptions, hosting, domains and stock assets — are not refundable by TMS4U and are subject to those providers' own policies.
Requesting a refund
To request a cancellation or refund, email info@tms4u.com with your name, company and project details. We aim to respond within [response time] business days.